How Hypergrowth Companies Scale Their CX Operations

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What agile event programs are and why they're essential

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12pm

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Ellen Nelson

CEO & co-founder

Ellen Nelson is CEO and co-founder of Stone, a leading news and media company for young people. From global affairs and politics to technology and science to sports and music, Stone offers insightful stories and compelling perspectives on the issues that define a generation.

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ZENDESK PRESENTS

How Hypergrowth Companies Scale Their CX Operations

April 10th at 10 AM (PST) | 1PM (EST)

Insights from Stephanie at Saatva and Alejandro at FCP Euro

Watch On-Demand Here

About

In this session, we will cover:

- Exploring metrics and best practices for success in customer experience
- Developing training strategies for scaling customer service teams
- Leveraging customer feedback to drive organizational improvements

This webinar is perfect for anyone looking to enhance customer satisfaction through innovative strategies.

Can't make it? You can still watch the on-demand recording afterward by registering.

Speakers

Alejandro Villacis

Vice President of Customer Experience at FCP Euro will discuss the transformation of FCP Euro's service team, focusing on operational management, training, and standardizing exceptional service practices as the team grows from 30 to 50+ agents.

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Stephanie Young

Senior Director of Customer Communications at Saatva will share insights on implementing AI for omni-channel routing, overcoming growing pains, and improving the customer communication platform to effectively support a hybrid workforce.

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Moderator:

JJ Miclat

JJ is Director of Product Management at Zendesk and collaborates with designers and engineers to refine Agent Workspace, Zendesk’s flagship product for customer service agents. His team oversees everything under the sun from Support Apps, App Builder, Layout Builder, Contextual Workspaces, Dark Mode, and product accessibility.

Event content

10:00 AM

Intro

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10:15 aM

How Hypergrowth Companies Scale Their CX Operations

Insights from Stephanie at Saatva and Alejandro at FCP Euro

Go to zendesk.com

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Watch On-Demand Here